A leaking AC, a broken lock, a paint touch-up — submitted by tenants through the portal or logged by you. Status, priority, photos, comments, and an audit trail. Nothing falls through the cracks.
A tenant messages at 10pm: "Water is leaking." Your staff sees it the next morning — maybe. They call three plumbers. One is available Thursday. The owner needs to approve the cost. The owner doesn't pick up. Two days pass. The tenant messages again. Your staff can't find the original message because it's buried under 50 other conversations.
Now multiply that by the 50 to 100 maintenance requests you handle per month across 200 units. The same types of issues come up repeatedly. The same coordination every time. No tracking, no accountability, no audit trail.
When the tenant says "I reported this two weeks ago and nobody did anything," you can't prove otherwise. Because there is no record. There's just a WhatsApp thread on someone's personal phone.
Every issue enters as a proper ticket — category, priority, property, unit, tenant, description, and photos. Not a WhatsApp message. Not a phone call someone forgot to write down.
Tenants create tickets directly from their portal. They describe the issue, attach photos, and submit. The ticket appears in your dashboard instantly. No middleman. No lost messages.
Open, in progress, waiting on vendor, waiting on owner approval, resolved, closed. Every ticket has a clear status. Filter by priority. See what's overdue. Know exactly what needs your attention today.
Every action on a ticket is logged — who changed the status, who added a comment, when a photo was uploaded. When the tenant says "nobody responded," you have the timestamped proof that they did.
Before and after photos attached to every ticket. The tenant shows what's broken. The vendor shows it's fixed. No disputes about whether the work was actually done.
From complaint to resolution, every step on the record.
Book a walkthrough See pricingOne tenant, one record, full history across your portfolio.
Learn more →The right alert, the right channel, the right time.
Learn more →Monthly statements generated automatically, not assembled.
Learn more →